Call and Fly Disclaimer

This website is owned and operated by Connect Profit (Hong Kong) Limited, trading as Call and Fly. "Call and Fly" is a trade name (DBA) of Connect Profit (Hong Kong) Limited and is not a separate company. Registered office: UNIT 308, 3/F, CHEVALIER HOUSE, 45-51 Chatham Rd S, Tsim Sha Tsui, Hong Kong.

01 Important Disclaimer

Call and Fly is a marketing and call-connection service and is not a travel agency, airline, airport, or government organization. Call and Fly does not sell any product or service directly to consumers. Our sole function is to advertise phone-based flight booking assistance and connect callers to our client, an IATA-accredited travel agency (IATA No. 45518616), which handles all customer interactions after the call is transferred — including fare quotes, booking, payment collection, ticket issuance, changes, cancellations, and refunds.

All bookings are subject to the airlines' own fare rules, and any service fees charged on confirmed reservations are disclosed by the partner agency to the customer before payment is taken. We do not collect payment information, personal identification, or booking details on our website. The website exists to describe the service and display the toll-free number; there are no online checkout, account creation, or lead-capture forms. Callers are informed that their call is answered by a partner travel agency.

We do not resell or share caller data with any party other than our client, and we do not operate in any other vertical or promote any other business under this brand. Our compensation is a fixed fee per qualified call paid by our client. We are not compensated based on whether a booking is completed, so we have no incentive to make fare or savings claims that the agency cannot honor.

02 Travel agency services

Call and Fly does not provide travel agency services itself. When you call the number on this website, you are connected to our partner, an independent IATA-accredited travel agency (IATA: 45518616), which helps travelers compare routes, review available options, and arrange airline reservations. The partner agency facilitates bookings and issues tickets on behalf of participating airlines under its own accreditation and terms. Call and Fly is not affiliated with, endorsed by, or acting on behalf of any airline.

03 Prices and availability

All fares, schedules, routes, seats, and travel options are subject to availability and may change without notice until payment is accepted and the booking is confirmed. Displayed prices may include airline fares, taxes, and service fees. The final price and applicable fees will be explained before confirmation.

04 Bookings and payments

A booking is not confirmed until the required payment has been processed and a valid confirmation or ticket has been issued. Travelers are responsible for providing accurate names, dates, contact details, passport information, and other requested booking information. Incorrect information may result in additional charges or cancellation.

05 Airline rules and changes

Every reservation is subject to the fare rules and conditions of the relevant airline, including baggage limits, check-in requirements, changes, cancellations, refunds, and no-show rules. Airline schedules may change, and travelers should confirm flight details before departure. Airline-imposed penalties and agency service fees may apply.

06 Travel documents and responsibility

Travelers are responsible for obtaining valid passports, visas, transit permissions, health documents, and any other documents required for their journey. Entry and travel requirements vary by destination and can change. Travelers should verify requirements with the relevant airline and government authorities before travel.

07 Flight disruptions

Call and Fly is not responsible for delays, cancellations, missed connections, denied boarding, baggage issues, schedule changes, strikes, weather, government restrictions, or other events controlled by an airline or third party. We may assist with communication and available options, but the airline's policies and decisions apply.

08 Third-party information

Information supplied by airlines, airports, hotels, or other third parties may be updated without notice. Links or references to third-party websites are provided for convenience. Call and Fly does not control or guarantee the content, availability, or policies of those third parties.

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